Frequently Asked Questions

Do you ship internationally?

Yes, we ship internationally. Shipping costs do not include any custom or tariff costs in your country, which the recepient is responsible for, if applicable. Please research your country's customs regulations before you order an item. If there are special instructions on how to ship an item to your country, please either add the instructions to the order or contact me.

What's the difference between an UltraHD photo print, aluminum dibond, and acrylic glass?

UltraHD Photo Prints are printed through a revolutionary process that achieves a previously unattainable level of perfection. This process results in higher contrast through blacks that are deeper but still able to retain fine details. Colors are more saturated and vivid. Increased light-resistance results in even longer lasting, luminous color . Aluminum Dibond Prints offer the same stunning details as the UltraHD photo print on a 3mm thick composite material. Two white-coated aluminum plates enclose a black polyethylene core. Viewed from the sides, the material appears black. Although it is extremely strong, aluminum Dibond has a low weight, making it perfect for large format pieces. A UV protective coating protects the image from light for long lasting brilliance. Acrylic Glass Prints again utilize the same revolutionary process as the UltraHD photo print, achieving the same level of contrast, color, and detail. Four millimeter (1/8 inch) thick, shatterproof acrylic glass enhances the appearance, making the colors and depth really pop. The same composite material used for the Aluminum Dibond prints provides a backing that completes the overall look while providing additional stability.

What is your return policy?

Your complete satisfaction is the goal of Garsha18 Photography. Please email by clicking here if you are not 100% satisfied with your art or if there is a discrepency with your order. If you are not completely satisfied, you may return the piece within 7 days of RECEIPT of your order and you will receive a full refund following inspection of the piece for damage. If you receive item(s) that you believe were damaged during shipping, please take photos of both the item and the packaging for our documentation. My goal is your total satisfaction, and if you are not completely satisfied, I am happy to accept returns that meet the above guidelines. Please keep in mind that art prints are very delicate, therefore please take appropriate measures to ensure the piece is returned undamaged. If the item is returned in a condition that prevents re-sale, you have the following options available: 1) the item(s) can be returned to you or 2) you can receive a refund of 50% of the purchase price of the item(s) Please insure any return shipments to prevent damaged-in-transit losses. Please re-use original packaging materials, if possible.

How long will it take to receive my print?

Please allow 4-6 weeks for delivery of your piece. However, most items will be delivered within 2-4 weeks. For all orders, you will receive an email that includes a tracking number, once your piece has shipped.

I ordered multiple items but have not received them all. What should I do?

Depending on the items you ordered, production times may be different and they may have to be shipped separately. Size and selected medium are factors in how your order will be shipped. Please contact me directly if you have any questions about the timeframe.

There is a problem with the order that arrived, what should I do?

Please contact me directly and explain the problem. Make sure to include your order number and the date you placed your order.

Do you sell screen savers or digital images?

No, I do not sell screen savers or digital images.

Garsha18 Photography, LLC